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A+
A+ certification is the industry standard for entry-level computer technicians and systems analysts. Individuals possessing the A+ certification will have demonstrated a broad knowledge base and competency in core operating system and hardware technologies. They will be skilled in basic networking, installation, hardware and systems maintenance, problem analysis, computer repair, and system configuration/administration.
Every industry and business throughout the world employs computers. Consequently, highly skilled A+ computer technicians are a valued an in demand commodity. An A+ certification opens the door to numerous opportunities for a satisfying career in computer technology. A+ certification also serves as an effective launching pad into other challenging career paths in the IT field.
Companies from almost every industry around the globe hire A+ certified and trained technicians because being A+ certified means that you can get the job done properly and efficiently. Being A-plus certified gives you respected and valued credentials that are sought after in the IT industry.
The A+ exams test the following areas of knowledge:
- Basic networking
- Operating System fundamentals
- Diagnosis and troubleshooting
- Installation, configuring and upgrading
- Motherboard, processors and memory
- Preventive maintenance
- Printers
- Networks
There are numerous career possibilities associated with obtaining your A+ certification which include:
Computer Operator, Entry Level
The entry-level computer operator operates and monitors computer equipment. He or she will perform the tasks required to properly maintain computers and peripheral computer equipment, load peripherals for operating, monitor peripheral equipment and error messages to detect and prevent machine stoppage or faulty output.
The entry-level computer operator will work under direct supervision and will report to a manager.
Field Support Technician, Entry Level
Field support technicians at the entry level are typically responsible for the installation, maintenance, and repair of PC hardware and peripherals, network connectivity, and problem diagnosis and resolution on-site at the client’s location. This position requires an emphasis on ensuring customer satisfaction. The tech will typically work in a team environment or in tandem with high level technicians and will report to a manager.
Hardware Installation Coordinator, Entry Level
The entry-level hardware installation technician will focus on the implementation of network connectivity and hardware systems at client locations. He or she will assist with problem diagnosis and resolution and will work under limited supervision of a senior technician or manager.
Help Desk Technician, Entry Level
The entry-level help desk technician is responsible for meeting the needs of both in-house and external clients within a call-center or out-call environment. The tech will assist the client in a broad range of computer applications and services. He or she will provide problem resolution following pre-defined procedures and guidelines utilizing problem management databases or a help-desk system. The tech will work under direct supervision and report to a manager.
Network Support Technician, Entry Level
Entry-level Network Support techs maintain and monitor network systems and network hardware. He or she will Diagnose and document problems and implement their solutions. They will also measure the performance of the network and perform system back-ups. The entry-level tech will work under direct supervision of a higher-level technician and usually reports to a manager.
Operating Systems Specialist, Entry Level
The entry-level operating systems specialist will assist in programming, implementing, and maintaining systems while following industry standards and tracking quality assurance (QA) parameters. He or she will work under direct supervision and report to a manager.
PC Technician, Entry Level
The entry-level PC technician troubleshoots, repairs, and analyses computer hardware and systems. He or she upgrades, maintains, documents, and replaces software and hardware systems. He or she will work under direct supervision and typically report to a manager.
PC Technician, Intermediate Level
The intermediate-level PC technician uses existing experience to troubleshoot, repair, and analyze computer hardware and systems. He or she upgrades, maintains, documents, and replaces software and hardware systems as well as designing custom systems. He or she will work under general supervision and typically report to a manager.
Service Center Technician, Entry Level
Entry-level service center technicians are responsible for repair, installation, and maintenance of PC hardware and peripherals. He or she will work on routine assignments following established guidelines and procedures where only limited objective judgment is needed for making recommendations or solving problems. He or she will work under general supervision and report to a manager.
Software Application Support, Entry Level
The entry-level software application support person designs, implements, modifies, supports, and installs simple software applications as well as participating in the testing and QA processes. The testing element of this position involves test review and analysis, and software certification. He or she is dependent on established instructions and guidelines and little personal creativity is required. He or she will work under direct supervision and report to a manager.
Systems Analyst, Entry Level
Entry-level systems analysts work together with users or clients to identify existing operating procedures and establish or crystallize program objectives. The entry-level analyst may have little knowledge of practices and procedures in a certain field and little personal creativity is needed. The analyst will test, debug, program and install applications. He or she will work under general supervision and report to a manager.
Technical Writer, Entry Level
Entry-level technical writers write technical material for databases, online and hard-copy repositories, help-files, manuals, and instructions. The technical writer will edit content as it evolves through the development process. He or she will work under general supervision and report to a manager.
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