Helpdesk Support Technician - CBT Career Training Program
COURSE OVERVIEW
Enroll in our classroom training taught by industry specialists and never get behind or miss another class. You control when and where you complete training. We worked with leading certified trainers specializing in helpdesk support to assist us design and create the premier training course intended to prepare you for certification exams and your career.
Helpdesk Support Technician
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Install PC Hardware and Software
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Configure PC Hardware and Software
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Test PC Hardware and Software
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Diagnose issues with PC Hardware and Software
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Analyze PC Hardware and Software
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Support PC Hardware and Software
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Resolve user errors
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Resolve sophisticated hardware issues
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IT helpdesk specialists with job skills and formal training typically enjoy multiple promotions throughout their careers. This training course is designed for people preparing for entry-level IT support jobs. After completing it, you'll have many career paths to choose from.
IT Helpdesk Specialists should: |
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Be cooperative and courteous
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Be punctual and be self-motivated
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Possess excellent communication skills
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Have an outgoing personality
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Possess excellent organizational skills
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Be detail-oriented
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Learn new job skills and show you have what it takes to hold a job at a Level 1 Helpdesk or Call Center setting, understand various IT support functions, and assist clients with all types of basic network and desktop support questions.
During this training course, students will learn about simple and advanced concepts relating to computer infrastructure and hardware. Numerous networks and platforms and covered, in addition to network installation, maintenance, configuration, and numerous configurations for large companies and individual users.
PACKAGE INCLUDES
Helpdesk Support Technician -
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Product Code
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Course Title
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DVDs
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Printable
Courseware |
Demos
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Retail Price
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| CompTIA A+ Essentials 2009 |
3 DVDs
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$595.00 | |||||
| CompTIA A+ Practical Application 2009 |
3 DVDs
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$595.00 | |||||
| CompTIA Linux+ 2009 |
3 DVDs
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$595.00 | |||||
| CompTIA Network+ 2009 |
3 DVDs
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$695.00 | |||||
| CompTIA Security+ (2009 Revision) |
3 DVDs
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$595.00 | |||||
| CompTIA Server+ |
3 DVDs
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$695.00 | |||||
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70-270: Installing, Configuring, and Administering Microsoft Windows XP Professional 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System |
4 DVDs
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$1185.00 | |||||
| MCTS: Microsoft Windows 7 Training |
3 DVDs
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$595.00 | |||||
| Complete Training Totals: |
25 DVDs |
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- 25 DVD-ROMs that feature specialist-led instruction, audio, video, and instructor demonstrations
- Printable study and course materials
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LearningZone Live Mentor Click for Details. ($895 Value)
Assistance during any hour of the day! Exclusive LearningZone - Chat online with experts 24 hours a day 7 days a week - We emphasize practical solutions to common work problems
- 1 year upgrade free of charge
After finishing the Helpdesk Support Technician course,
you will be prepared for the following Industry exams:
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Microsoft Certified Desktop Support Technician (MCDST) 2003
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MCTS, 70-680
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MCP Windows XP Pro
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CompTIA A+ 2009 - Exams 220-701, 220-702
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CompTIA Server+ - Exam SK0-002
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CompTIA Linux+ 2009 - Exam XK0-002
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CompTIA Network+ 2009 - Exam N10-004
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CompTIA Security+ (2009 Revision) - Exam SY0-201
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YOUR INSTRUCTOR
Kenneth Mayer
Ken is certified as a security consultant, and Linux, Cisco, and Microsoft Trainer. He began his computer technology career during the 80's and since then has consulted with Fortune 500 companies worldwide about various IT training issues. Ken specializes in Enterprise Network Architecture, Linux and Novell platforms, Microsoft Network Operating Systems, and Juniper and Cisco products. He is certified as a MS Networking Trainer and Consultant, CISSP, CCNP, CCDA, CCNA, and Cisco Instructor (CCSI), Juniper JNCIA/S, JNCIS, JNCIP, JNCIS, JNCIA, and Instructor, in addition to being certified as a Computer Examiner (Digital Forensics), Ethical Hacker with the EC Council, and Certified Pen Testing Specialist.
Kevin Wolford
Kevin began his career in the computer industry in 1983. He has worked as a technical writer, trainer, and network administrator. He worked at Novell for years, and he is recognized as a Master CNE and CNI. During the late 90's, he founded Tech Training, providing him with the opportunity to experiment with his training philosophies. Kevin is certified as a Microsoft Trainer (MCT) and MCSE, and he has completed certification in SQL and SMS Server, NT Workstation, TCP/IP, Exchange Server, NT Server, and numerous Windows platforms. Kevin has written books about Microsoft certification for Sybex and New Riders. Additionally, he setup and manages a consulting company to teach complicated concepts in easy to understand ways. In addition to these achievements, Kevin participated in the beta testing and development in the early phases of Windows .NET Server.
Sandra Batakis
Sandra is a Senior Microsoft Certified Instructor with over 15 years in the IT certification training and the courseware development fields. She has offered a wide variety of IT training and high-level consulting projects for Fortune 500 companies. She possesses extensive hands-on experience in implementing computer networking infrastructure, configuring LAN, WAN, and internet security gateways, and implementing and migrating Microsoft Exchange Products. Sandra possesses extensive knowledge in Windows Server Products, Microsoft Exchange, Active Directory, including Windows Server 2008, Microsoft Exchange 2010 and Windows 7 support. She has delivered numerous Microsoft, CompTIA and Adobe classroom-based as well as online Boot Camps and Seminars across the United States. Sandra is MCSE, MCT, A+ certified.
Rafiq Wayani
Rafiq has spent over 20 years in the IT industry as a Project Manager, DBA, Software Engineer, and Systems Architect. He has taught many technical classes and designed and setup information systems and computer networks. Rafiq is certified as a Master Netware Engineer, Novell Engineer and Netware Administrator, Trainer, Database Administrator, Application Developer, Systems Engineer, Microsoft Solutions Developer, and he is A+ Certified. Additionally, he is MCP, MCDBA, MCSE, MCT, and MCSD certified.
Bill Ferguson
Bill has worked in the IT industry for more than 15 years. He began as a technical salesperson and manager for Sprint. In 1997, he began working for ExecuTrain as a Certified Technical Trainer. Currently, Bill works in Birmingham, Alabama as an independent contractor, teaching courses for various regional and national training companies, as well as large corporations. Bill has developed many innovative strategies to utilize his MCT certification to train students. Additionally, Bill writes technical training manuals for numerous companies, and he has co-written the MCDST: Microsoft Certified Desktop Support Technician Study Guide (Exams 70 - 271 and 70 - 272), the ExamCram guide, and Implementing and Administering Security in a Windows Server 2003 Network.
FEATURES
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Main Menu
The organized and effective structure enables users to browse through hours of comprehensive content rapidly and with ease. -
PowerPoint
PowerPoint presentations improve instruction by displaying all types of information for users. They can better comprehend material by viewing graphs, definitions, charts, etc. -
Exclusive Learning Zone
Train anywhere in the world at any time. Certified online instructors are situated at international support centers in the United States, United Kingdom, Australia, and Singapore to offer support and answer technology-related questions 24 hours a day. In other words, no matter where you live, you can communicate with specialists at any time. This level of interaction between instructors and students makes it possible for students to get answers to specific questions at their convenience. -
Controls
Move ahead, review, or repeat previous topics and sections. A progress bar monitors progress as you complete exercises. -
Full Motion Video
Every course offers full-motion videos of classroom instruction. It's as if you're sitting in a classroom. Our one of a kind delivery mimics a one-on-one classroom setting for more personalized educational experiences. -
Study Guides
Users can print entire course study guides, permitting them to view and review course material at their convenience. -
Review Exercises
Every section contains a review quiz to assist and enhance learning by testing whether students comprehend course concepts before moving forward. -
Resume
Every course resumes where you finished during the previous session in case you forget where you stopped. -
Live Demonstrations
Instructors provide live and "hands on" demonstrations to explain and show users how to complete tasks. This enables users to witness professionals perform everyday tasks in real world settings as often as they like. -
Certificate of Completion
We are internationally recognized for our technology-centered IT training programs. Once you finish a program, you'll receive a Certificate of Completion.