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ITIL V3 Foundation Bridge Training

ITIL V3 Foundation Bridge Training
Online Delivery
$215
$195

DVD-ROM Delivery
$215
$195

DVD Lending License
$538
$488

Online Delivery License
    Add LearningZone Live Mentor for $50.  
($695 Value!)

COURSE OVERVIEW

ITIL provides companies with framework that is customizable, efficient, and designed to provide quality service and solve problems related to the expansion of IT systems.

 

The ITIL v.3 Foundation Certification Bridge Course was developed for individuals currently ITIL Version 2 certified interested in becoming ITIL v.3 Foundation certified.

PACKAGE INCLUDES

  • 3 DVDs offering instructor demonstrations, video lectures, and audio
  • Exclusive LearningZone Live Mentor Click for Details. ($695 Value) Get help when it's most needed! Exclusive LearningZone - Chat online with industry specialists 24/7
  • We teach practical solutions to everyday work problems
  • 1 year upgrade for no charge

 

** itSM Solutions LLC is the Official Courseware and Training Provider for the ITIL. Products listed, hard copy student manuals, and Exam Vouchers can be bought from itSM Solutions LLC.

YOUR INSTRUCTOR

Patrick Von Schlag - Patrick has more than 25 years of experience in the IT industry, and now he brings his expertise to this training course. He has developed IT service management training programs for numerous organizations within the software, energy, and pharmaceutical industries. In fact, Patrick contributed to one of the first service management teams in the nation. Patrick has been part of many CompTIA boards, and he is affiliated with the ITSM forum. 
 

FEATURES

  • Main Menu
    The organized and effective structure enables users to browse through hours of comprehensive content rapidly and with ease.
  • PowerPoint
    PowerPoint presentations improve instruction by displaying all types of information for users. They can better comprehend material by viewing graphs, definitions, charts, etc.
  • Exclusive Learning Zone
    Train anywhere in the world at any time. Certified online instructors are situated at international support centers in the United States, United Kingdom, Australia, and Singapore to offer support and answer technology-related questions 24 hours a day. In other words, no matter where you live, you can communicate with specialists at any time. This level of interaction between instructors and students makes it possible for students to get answers to specific questions at their convenience.
  • Controls
    Move ahead, review, or repeat previous topics and sections. A progress bar monitors progress as you complete exercises.                          
  • Full Motion Video
    Every course offers full-motion videos of classroom instruction. It's as if you're sitting in a classroom. Our one of a kind delivery mimics a one-on-one classroom setting for more personalized educational experiences.
  • Review Exercises
    Every section contains a review quiz to assist and enhance learning by testing whether students comprehend course concepts before moving forward.
  • Resume
    Every course resumes where you finished during the previous session in case you forget where you stopped.
  • Certificate of Completion
    We are internationally recognized for our technology-centered IT training programs. Once you finish a program, you'll receive a Certificate of Completion.  

COURSE OUTLINE

Part 01 - ITIL Concepts
ITIL Concepts
Terms to Know
Questions to Answer
Process Oriented ITIL
Lifecycle Oriented ITIL
The History of ITIL
Why Refresh?
Need-to-Know ITSM Concepts
IT Service Management
Service
Service Model
Framing Service Value
IT Governance & Service Lifecycle
The Service Lifecycle - Value to the Business
Part 1 Review
 
Part 02 - Continual Service Improvement
Continual Service Improvement
Terms to Know
Questions to Answer
CSI & The Service Lifecycle
CSI What's New?
Managing Through the Lifecycle
CSI Model
CSI & Organizational Change
Ownership
Role Definitions
Service Level Management
Service Measurement
Knowledge Management
Governance
7 Step Improvement Process
CSI Roles
RACI Model
Part 2 Review
 
Part 03 - Service Operation
Service Operation
Terms to Know
Questions to Answer
SO & The Service Lifecycle
Service Operation What's New?
Service Operation What's Changed?
Managing Through the Lifecycle
Purpose, Goals & Objectives of Service Operation
The Scope of Service Operation
Service Operation - Value to the Business
The Principle of Service Operation
Achieving Balance in Service Operation
Balancing Stability & Responsiveness
Balancing QoS & CoS
Balancing Reactive & Proactive
The Processes of Service Operation
Incidental Management
Event Management
Event Management Measures & Outcomes
Request Fulfillment
Request Fulfillment Measures & Outcomes
Problem Management
Access Management
Access Management Measures & Outcomes
Functions of Service Operation
Service Desk
Technical Management
Application Management
IT Operations Management
Part 3 Review
 
Part 04 - Service Transition
Service Transition
Terms to Know
Questions to Answer
ST & The Service Lifecycle
Service Transition What's New?
Service Transition What's Changed?
Managing Through the Lifecycle
The Service Transition Model
Service Transition - Purpose, Goals & Objectives
Service Transition - The Scope
Service Transition - Value to the Business
The Service "V" Model
Service Transition - Processes
Transition & Support Management
Transition Planning & Support Management Measures & Outcomes
Change Management
Change Management - The 7 R's
Service Asset & Configuration Management
Configuration Management System
Release & Deployment
Definitive Media Library
Service Validation & Testing
Service Validation & Testing Measures & Outcomes
Evaluation
Evaluation Model
Evaluation Measures & Outcomes
Knowledge Management
Knowledge Management Measures & Outcomes
Service Transition - Roles
Part 4 Review
 
Part 05 - Service Design
Service Design
Terms to Know
Questions to Answer
The Service Lifecycle
Service Design What's New?
Service Design What's Changed?
Managing Through the Lifecycle
Service Design Principles & Processes
Service Design - Introduction
Service Design Principles
Service Portfolio Design
Service Design Business Requirements
Service Solution Design
Technology Design
Process Design
Measurement Design
Service Provider Models
Service Design Processes
Service Catalog Management
Service Catalog Management Measures
Service Level Management
Capacity Management
Availability Management
Service Continuity Management
Information Security Management
Supplier Management
Supplier Management Measures
Service Design Roles & Responsibilities
Service Design Technology & Design
Service Design Implementation Considerations
Service Implementation
Service Measures
Part 5 Review
 
Part 06 - Service Strategy
Service Strategy
Terms to Know
Questions to Answer
The Service Lifecycle
Service Strategy What's New?
Managing Through the Lifecycle
Service Strategy - Principles
Value Creation
Utility & Warranty
Service Assets
Service Provider Types
Service Structures
Service Strategy - Activities
Define the Market
Develop the Offerings
Service Portfolio
Develop Strategic Assets
Prepare for Execution
Service Economics
Financial Management
Service Portfolio Management
Define
Analyze
Approve
Charter
Demand Management
Part 6 Review



Product Code: PN-ITIL-V3FB