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ITIL V3 Orientation Training

ITIL V3 Orientation Training
Online Delivery
$120
$95

DVD-ROM Delivery
$120
$95

DVD Lending License
$300
$238

Online Delivery License
    Add LearningZone Live Mentor for $50.  
($695 Value!)

COURSE OVERVIEW

ITIL provides companies with framework that is customizable, efficient, and designed to provide quality service and solve problems related to the expansion of IT systems.

 

This course was developed to introduce IT specialists and executives not actively involved in IT service management  to the advantages of it. They will learn how it enhances productivity and an organization's value.

PACKAGE INCLUDES

  • 3 DVDs containing instructor demonstrations, video lectures, and audio
  • Exclusive LearningZone Live Mentor Click for Details. ($695 Value) Receive assistance whenever it's needed! Exclusive LearningZone - Chat online with industry specialists 24/7
  • We emphasize practical solutions to everyday problems
  • 1 year upgrade without charge

 

** itSM Solutions LLC is the Official Courseware and Training Provider for the ITIL products. Hard copy student manuals and Exam Vouchers can be bought from itSM Solutions LLC.

YOUR INSTRUCTOR

Patrick Von Schlag - Patrick has more than 25 years of experience in the IT industry, and now he brings his expertise to this training course. He has developed IT service management training programs for numerous organizations within the software, energy, and pharmaceutical industries. In fact, Patrick contributed to one of the first service management teams in the nation. Patrick has been part of many CompTIA boards, and he is affiliated with the ITSM forum. 

FEATURES

  • Main Menu
    The organized and effective structure enables users to browse through hours of comprehensive content rapidly and with ease.
  • PowerPoint
    PowerPoint presentations improve instruction by displaying all types of information for users. They can better comprehend material by viewing graphs, definitions, charts, etc.
  • Exclusive Learning Zone
    Train anywhere in the world at any time. Certified online instructors are situated at international support centers in the United States, United Kingdom, Australia, and Singapore to offer support and answer technology-related questions 24 hours a day. In other words, no matter where you live, you can communicate with specialists at any time. This level of interaction between instructors and students makes it possible for students to get answers to specific questions at their convenience.
  • Controls
    Move ahead, review, or repeat previous topics and sections. A progress bar monitors progress as you complete exercises.                          
  • Full Motion Video
    Every course offers full-motion videos of classroom instruction. It's as if you're sitting in a classroom. Our one of a kind delivery mimics a one-on-one classroom setting for more personalized educational experiences.
  • Review Exercises
    Every section contains a review quiz to assist and enhance learning by testing whether students comprehend course concepts before moving forward.
  • Resume
    Every course resumes where you finished during the previous session in case you forget where you stopped.
  • Certificate of Completion
    We are internationally recognized for our technology-centered IT training programs. Once you finish a program, you'll receive a Certificate of Completion.    

COURSE OUTLINE

Chapter 01 - Introduction to ITSM
Introduction to ITSM
IT's Total Cost of Ownership (TCO)
ITSM's Value to the Business
IT Service Management (ITSM)
Critical Success Factors (CSF)
Need to Know ITSM Concepts
IT Service Provider Model
IT Service Provider Domain Map
IT Governance
IT Service Lifecycle Management
IT Resource Management
IT Quality Management
IT Security Management
IT Service Provider Capability Model
The Service Provider Model Deployed
Good Practice
Service
Function-Process-Role
Chapter 1 Review
 
Chapter 02 - Introduction to ITIL Version 3
Introduction to ITIL Version 3
ITIL History
ITIL Description
ITIL v3 Service Lifecycle
ITIL v3 Service Lifecycle Management Processes
Managing Services with ITIL
Chapter 2 Review
 
Chapter 03 - Service Strategy
Service Strategy
The Service Lifecycle
Service Strategy Objective
Service Strategy Processes
Service Stategy - Principles
Value Creation
Utitlity & Warranty
Service Assets
Service Provider Types
Service Portfolio
Service Portfolio Management
Chapter 3 Review
 
Chapter 04 - Service Design
Service Design
The Service Lifecycle
ITSM Service Design Objective
Service Design Processes
Service Design Principles
Service Portfolio Design
Technology Design
Process Design
Measurement Design
Service Provider Models
Chapter 4 Review
 
Chapter 05 - Service Transition
Service Transition
The Service Lifecycle
Service Transition Objective
Service Transition Processes
Service Transition Goals
Service Transition Value to the Business
Chapter 5 Review
 
Chapter 06 - Service Operation
Service Operation
The Service Lifecycle
Service Operation Objective
Service Operation Processes
Service Operation Technology Domains
Service Operation Management Domains
Service Operation Goals
Service Operation Principles
Service Operation Value to the Business
Chapter 6 Review
 
Chapter 07 - Continual Service Improvement
Continual Service Improvement
The Service Lifecycle
CSI Objective
CSI Model
CSI Goal
The Principles of CSI
CSI Benchmarks
Ownership
Drivers
Service Level Management
Continual Improvement
Service Measuring & Reporting Frameworks
Chapter 7 Review



Product Code: PN-ITIL-V3O