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Microsoft Office Outlook 2010 CBT Training

Microsoft Office Outlook 2010 CBT Training
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    Add LearningZone Live Mentor for $50.  
($695 Value!)


Sign up for our classroom training taught by expert trainers and never get behind or miss another session. You control when and where to complete training. We worked together with leading Office specialists to create the premier certification and training program.

This complete training program covers every function and feature of Outlook 2010 for users of all skill levels. It begins by covering the basic concepts before slowly progressing to more complex ones. Following a brief introduction to Outlook's help features and window components, students will learn how to send and read e-mails utilizing various methods. After this, they are taught how to search through folders, configure user options, and manage attachments and e-mails.


Additionally, students are taught how to utilize the People Pane, contacts menu, create appointments, perform Outlook tasks, utilize the address book, and customize Outlook. They also learn how to filter mail, store messages in multiple folders, customize categories, and manage multiple mailboxes. After learning about these features, students learn about jounral entries and notes, transferring contacts and calender entries, developing customized templates, and sending specific messages to multiple contacts with mail merge.


  • 3 DVD-ROMs that feature instructor demonstrations, video lectures, and audio
  • Printable study and course materials
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Unit 01 - Getting Started
Topic A: The Program Window
Microsoft Outlook 2010
The Outlook 2010 Window
Outlook-Specific UI Elements
Demo - A-1: Exploring the Outlook Window
The Navigation Pane
Available Panes
Collapsed Navigation Pane
Outlook Folders
Context-Sensitive Tabs
The Reading Pane: Uses
The Reading Pane: Location
The To-Do Bar
Demo - A-6: Using the To-Do Bar

Topic B: Outlook Today
The Outlook Today Page
Demo - B-1: Accessing Folders from Outlook Today
Customizing Outlook Today
Demo - B-2: Customizing Outlook Today

Topic C: Getting Help
The Outlook Help Window
Demo - C-1: Getting Help
Unit 01 Review
Unit 02 - Email
Topic A: Reading Email Messages
Message Icons
Demo - A-1: Exploring the Inbox
Reading Messages
A Received Message
Demo - A-2: Previewing and Reading a Message

Topic B: Creating and Sending Email Messages
A New Message Window
Demo - B-1: Creating and Sending Message
Automation Features
Demo - B-2: Working with Automation Features
Formatting Messages
Checking Spelling and Grammar

Topic C: Working with Messages
Work with Messages
Replying to Messages
Demo - C-1: Replying to a Message
Forwarding Messages
Demo - C-2: Forwarding a Message
Deleting and Restoring Messages
Conversation Management

Topic D: Attachments
Attaching Files
Demo - D-1: Sending and Forwarding Attachments
Resizing Images
Previewing and Saving Attachments
Unit 02 Review
Unit 03 - Email Management
Topic A: Message Options
Setting Message Sensitivity
Message Properties
Message Importance
Demo - A-1: Defining Delivery Options
Delaying Delivery
Specifying a Reply-to Address
Read and Delivery Receipts
Message Flags

Topic B: Junk Email
Tools for Managing Junk Email
Additional Options
Demo - B-1: Exploring Junk Email Management Features

Topic C: Search Folders
Creating a Search Folder
Demo - C-1: Setting Up a Search Folder
Using Search Folders
Demo - C-2: Using a Search Folder

Topic D: Printing Messages
Print Options
Page Setup Dialog Box
Demo - D-1: Customizing Page Setup for Printing
Unit 03 Review
Unit 04 - Contact Management
Topic A: Working with Contacts
A Sample Contact Window
Demo - A-1: Exploring Contacts
Adding a Contact
Demo - A-2: Adding Contacts
Editing a Contact
Demo - A-3: Modifying and Saving Contacts
Attaching Items to a Contact
Add Contact from Same Company
Saving a Contact Attachment
Contact Folder Views
Edit Business Card Dialog Box

Topic B: Contact Groups
Creating a Contact Group
The Contact Group Window
Demo - B-1: Creating and Using a Contact Group
Modifying Contact Groups
Demo - B-2: Modifying a Contact Group

Topic C: The People Pane
Outlook Social Connector
People Pane
Demo - C-1: Examining the People Pane
Expanded People Pane
Contact Details
Pinning the Contact Card
Unit 04 Review
Unit 05 - Tasks
Topic A: Working with Contacts
Tasks Folder and To-Do Bar
Demo - A-1: Exploring the Tasks Folder and the To-Do Bar
Creating a Task
Deleting a Task
Demo - A-2: Creating and Deleting Tasks
Editing Tasks
Demo - A-3: Editing a Task
Creating Recurring Tasks
Marking a Task as Completed
Task Views

Topic B: Managing Tasks
Assigning Tasks
Demo - B-1: Assigning a Task
Accepting a Task Request
Declining a Task Request
Delegating a Task
Tracking an Assigned Task
Sending a Task Status Report
Demo - B-3: Sending a Task Status Report
Unit 05 Review
Unit 06 - Appointments and Events
Topic A: Creating and Sending Appointments
The Calendar
Demo - A-1: Exploring the Calendar
New Appointment
Demo - A-2: Setting Up an Appointment
Creating a Recurring Appointment
Create Appointment from Email

Topic B: Modifying Appointments
Editing Appointments
Demo - B-1: Editing an Appointments Text
Reschedule Recurring Appointments
Demo - B-2: Modifying a Recurring Appointment
Deleting Appointments
Demo - B-3: Deleting and Restoring an Appointment

Topic C: Events
Single- and Multi-day Events
Demo - C-1: Adding an Event
Adding Recurring Events
Demo - C-2: Adding an Annual Event

Topic D: Calendar Views
Day View
Work Week View
Month View
Schedule View
Demo - D-1: Exploring Calendar Views
Calendar Shortcuts
Calendar Settings
Displaying Multiple Time Zones
Adding Holidays
Unit 06 Review
Unit 07 - Meeting Requests and Responses
Topic A: Meetings
The Meeting Window
Demo - A-1: Creating and Sending a Meeting Request
A Meeting Request
Adding Calendars
Scheduling a Meeting
Declining Meeting Requests
Recurring Meetings
Proposing a New Meeting Time
The Propose New Time Dialog
Rescheduling a Meeting

Topic B: Managing Meetings
Reserving Resources
Demo - B-1: Reserving Resources in a Meeting Request
Response Management
Demo - B-2: Reviewing a Meeting Response
Add or Remove Attendees
Send More Info to Attendees
Cancel a Meeting
Unit 07 Review
Unit 08 - Customizing Outlook
Topic A: The Outlook Environment
Hiding and Showing the Ribbon
Demo - A-1: Hiding and Showing the Ribbon
Customizing the Ribbon
Demo - A-2: Rearranging Tabs and Groups on the Ribbon
Hide and Remove Elements
Demo - A-3: Hiding and Removing Tabs and Groups
Demo - A-4: Creating a Ribbon Tab
Resetting Customizations
The Quick Access Toolbar
Customize Quick Access Toolbar
Customize the To-Do Bar
The Status Bar

Topic B: Quick Steps
Quick Steps
Demo - B-1: Using Quick Steps
Configure Quick Steps
Creating a Quick Step

Topic C: The Navigation Pane
Specifying the Startup Folder
Demo - C-1: Changing the Startup Folder
Creating Shortcuts
Creating Shortcut Groups
Demo - C-2: Creating Shortcuts and Shortcut Groups
Deleting Shortcuts
Demo - C-3: Deleting Shortcuts and Shortcut Groups

Topic D: Address Books
Address Books
Using Address Books
Demo - D-1: Viewing Address Books
Creating a Contacts Folder
Importing Contacts
Map Custom Fields
Unit 08 Review
Unit 09 - Customizing Messages
Topic A: Message Appearance
Demo - A-1: Applying a Theme
Selecting Stationery
Demo - A-2: Using Message Stationery
Stationery and Fonts
Message Options

Topic B: Signatures
Signatures and Stationery Dialog Box
Demo - B-1: Defining a Signature
Editing Signatures
Demo - B-2: Modifying a Signature
Electronic Business Cards
Demo - B-3: Using an Electronic Business Card as a Signature

Topic C: Voting Buttons
Adding Voting Buttons
Demo - C-1: Adding Voting Buttons to a Message
Responding to Voting Buttons
Responses Tallied
Custom Voting Buttons

Topic D: Out-of-Office Messages
Automatic Replies Dialog Box
Configuring Automatic Replies
Mail Tips
Demo - D-1: Enabling Automatic Replies
Setting Automatic Reply Rules
Demo - D-2: Setting Automatic Reply Rules
Turning Off Automatic Replies
Demo - D-3: Turning Off Automatic Replies
Unit 09 Review
Unit 10 - Organizing Items
Topic A: Searching
Instant Search
Demo - A-1: Using Instant Search
Advanced Searches
Search Commands
Demo - A-2: Performing Advanced Searches
Calendar, Contacts, Tasks
Customizing Search Options

Topic B: Filters
The Filter Dialog Box
Demo - B-1: Applying Filters to Find Messages
Removing Filters
Demo - B-2: Removing a Filter

Topic C: Categories
Rename Category Dialog Box
Demo - C-1: Using Categories to Group Messages
Arrange by Category
Search by Category
Demo - C-2: Arranging and Searching by Category
Categorizing Contacts
Demo - C-3: Categorizing a Contact
Categorizing Calendar Items
Demo - C-4: Categorizing an Appointment and a Meeting
Quick Click
Demo - C-5: Assigning Categories with Quick Click
Creating Categories
Demo - C-6: Creating a Category
Search Folders
Unit 10 Review
Unit 11 - Working with Folders
Topic A: Public Folders
Public Folders
Working with Public Folders
Creating Subfolders
Demo - A-1: Creating a Public Folder
Assign Permissions To:
Folder Permissions
Demo - A-2: Managing Folder Permissions
Posting an Item
Editing a Posted Item
Deleting a Posted Item
Deleting a Public Folder

Topic B: Offline Folders
Online and Offline States
Switching States
Demo - B-1: Switching Between Online and Offline States
Startup Connection State
Configuring the Startup State
Offline Address Book
Adding Offline Folders
Items to Synchronize
Manual Synchronization
Schedule Automatic Synchronization
Disabling Offline Folders
Cached Exchange Mode
Unit 11 Review
Unit 12 - Organizing Mail
Topic A: Organizing the Inbox Folder
Organizing Tools
Demo - A-1: Changing Views
Arranging and Sorting
Selecting Arrangements
Demo - A-2: Arranging and Sorting Messages
Demo - A-3: Exploring Conversations
Conversation Management
Demo - A-4: Managing Conversations
Customizing a View
Creating a View
Manage All Views Dialog Box
Demo - A-5: Creating a Custom View
Deleting a View
Demo - A-6: Deleting your Custom View

Topic B: Setting Rules
Rules Templates
Demo - B-1: Creating a Rule
Applying Rules
Turn Off or Delete a Rule
Demo - B-3: Turning Off and Deleting a Rule
Custom Rules
Demo - B-4: Creating a Custom Rule
Unit 12 Review
Unit 13 - Collaboration
Topic A: Connecting with Colleagues via Outlook Social Connectors
Status Updates in People Pane
Demo - A-1: Examining the Available OSCs
Demo - A-2: Creating Your SharePoint Profile
OSC Configuration
Demo - A-3: Connecting Outlook to your SharePoint profile
Connecting to Colleagues
Demo - A-4: Using the People Pane to Connect to a Colleague
Status Updates
Demo - A-5: Monitoring Your Colleague�s Status
Contact Information
Demo - A-6: Viewing My Site Contacts

Topic B: Staying Informed with RSS
Subscribing to Feeds: Method A
Subscribing to Feeds: Method B
Demo - B-1: Subscribing to RSS feeds
Articles and Updates
Demo - B-2: Reading a Story and Updating a Feed
RSS Feed Options
Demo - B-3: Changing and Removing RSS Feeds
Unit 13 Review
Unit 14 - Mailbox Management
Topic A: Managing Your Mailbox
Mailbox Quotas
Demo - A-1: Importing Messages So You Have Data to Manage
Cleanup Strategies
Mailbox Cleanup
Demo - A-2: Deleting Messages and Attachments
Automatic Folders
Demo - A-3: Deleting the Contents of Automatic Folders
Clean Up
Demo - A-4: Clean Up Duplicate Messages
Compacting a Mailbox
Demo - A-5: Compacting Your Mailbox

Topic B: Archiving Your Mail
Archiving Mail
Demo - B-1: Archiving Mail Messages to a Local File
Restore Archived Messages
Demo - B-2: Opening an Archive File
AutoArchive Settings
Demo - B-3: Archiving Mail Messages to a File Automatically
Archive Mailbox
Demo - B-4: Archiving to the Archive Mailbox
Unit 14 Review
Unit 15 - The Notes and Journal Folders
Topic A: Recording Information with Notes
Creating Notes
Demo - A-1: Creating and Modifying Notes
Forwarding Notes
Demo - A-2: Forwarding Notes
Notes Options
Demo - A-3: Customizing Notes
Assign a Contact
Demo - A-4: Assigning a Contact to a Note

Topic B: Tracking Activities with the Journal
Journal Entries
Tracking Automatically
Journal Options
Demo - B-1: Configuring the Journal to Record Entries Automatically
Demo - B-2: Creating Activity That Will Be Recorded in the Journal
Journal Entries
Demo - B-3: Viewing Journal Entries
Manual Journal Entries
Demo - B-4: Creating a Journal Entry Manually
Reading Journal Entries
Demo - B-5: Opening a Journal Entry and the Item It Refers To
Editing an Entry
Demo - B-6: Noting Work Performed with a Journal Entry
Unit 15 Review
Unit 16 - Calendars and Contacts
Topic A: Managing Your Calendar
Calendar Sharing
Demo - A-1: Adding an Appointment
Share a Calendar
Demo - A-2: Sharing Calendars
Grant Permissions
Groups and Individuals
Permission Levels
Demo - A-3: Permitting Another User to Manage Your Calendar
Delegate Access
Demo - A-4: Delegating Access to Your Calendar
Remove a Delegate
Demo - A-5: Removing a Delegate
View SharePoint Calendars
Demo - A-6: Accessing Your SharePoint Calendar in Outlook

Topic B: Managing Contacts
Share Contacts
Demo - B-1: Sharing Contacts and Contacts Folders
Export Contacts
Demo - B-2: Exporting Contacts
Create a SharePoint Contact List
Demo - B-3: Creating a SharePoint Contact List
SharePoint Contacts in Outlook
Demo - B-4: Connecting Your SharePoint Contact List to Outlook
Unit 16 Review
Unit 17 - Mail Merges and Templates
Topic A: Performing Mail Merges
Mail Merge
Demo - A-1: Importing Contacts to Use in a Mail Merge
Steps in a Mail Merge
Mail Merge Contacts Dialog Box
Merge Fields
Demo - A-2: Creating a Mail Merge
Inserting Merge Fields
Demo - A-3: Inserting a Merge Field
Finishing and Merging
Demo - A-4: Sending the Merged Message

Topic B: Working with Templates
Create a Template
Demo - B-1: Creating an Email Template
The Developer Tab
Demo - B-2: Showing the Developer Tab
Apply a Template
Demo - B-3: Sending a Message Based on a Template
Fields and Objects
Demo - B-4: Adding a Field Code to Your Template
Unit 17 Review
Course Closure

Product Code: MS-MO-10-OT