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PC Support and Training
Over the past several years, computers have become an inseparable component of everyday life. Computers are used for many reasons in the workplace, at home, and at school. Nearly every computer user encounters an occasional problem or breakdown, whether it be as simple as a lost password or as disastrous as a crashed hard drive. The rapid growth of computer use has created a very high demand for technicians to provide computer advice to users, in addition to administration, maintenance, and support of computer networks and systems.
The computer support specialist will provide technical support, assistance, and advice to customers. These technicians will troubleshoot and interpret problems as well as provide hardware, software, and system support. They will answer phone calls, analyze problems, resolve recurrent difficulties, and use automated diagnostic programs. Support specialists often work within a company using computer systems or for a computer hardware or software vendor, providing support to clients. The computer support specialist in recent years also works for help-desk or support services firms, providing computer support to public or corporate clients on a contract or per incident basis.
Tech support specialists provide valuable assistance as troubleshooters for their company’s computer users. Because many corporate employees are not computer savvy, they frequently encounter computer problems they cannot resolve on their own. Tech support specialists install, repair, clean, and modify computer hardware and software. The will also install and repair on monitors, keyboards, printers, and mice.
The technical support specialists as help-desk technicians will respond to telephone calls from their company’s computer users and may run auto-diagnostic programs to find and resolve problems. They may also prepare training manuals and instruct users on how to properly utilize new hardware and software. Additionally, tech support specialists will supervise daily system performance and evaluate software applications for usefulness.
Help-desk technicians deal directly with user or customer issues, and are highly valued as a source of feedback on their offerings. Help-desk technicians are often consulted for information about the things that give customers the most trouble, and other customer concerns. The help-desk is a common starting ground for may computer techs.
There are many entry opportunities for a job as a computer support specialist. There is a very wide range of skills and technologies associated with this position. Although there is no universally accepted standard for preparing for a computer support specialist position, many employers specifically look for persons with some college education. Obtaining a 4-year degree in computer science or I.S. is a standard prerequisite for many jobs though other positions may require only a related 2-year degree. To be a systems administrator, you will often need at least a bachelor’s degree, but not necessarily in a computer-related field.
Job growth for computer support specialist is forecasted to increase faster than average through 2012, as increasingly sophisticated technology is adopted by the nation’s organizations. The continued expansion of the computer system design and related services industry is expected to drive job growth , and computer support is projected to remain one of the fastest growing industries in the U.S. economy.
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