Around the Clock Live Instructor Mentoring

Train around the clock, around the world. Our certified online instructors are located at global support centers in the U.S., U.K., Australia, and Singapore to provide real-time answers to technology- and soft-skill-related questions 24x7. This means access to a live subject matter expert no matter where you are - day or night. This level of student/instructor interaction provides real-time training specific support and extends training beyond content and instructor-led solutions by providing flexibility to accommodate individual needs and schedules.

Learning Zone

Live Mentor Features

UNLIMITED 24/7 ACCESS
Users logon anytime, for as long as needed.

DIRECT EXPERT CHAT
Individuals have direct, on-demand access to live experts for personal attention and reinforcement.

INTUITIVE INTERFACE
Detects individual PC settings and port access and immediately adjusts to Java or HTML.

COMPREHENSIVE SUPPORT FOR SUBJECT MATTER, VENDOR COURSEWARE AND CERTIFICATION TRACKS
Expert support meets the specific needs of the user before, during and after study and skill integration for greater job and certification readiness.

508 CONFORMANT
Provides easy accessibility to support services for those with disabilities, increasing individual and organizational effectiveness at all levels.

ENHANCED CHAT DASHBOARD
Learning Zoneís new chat interface places advanced features and resources at usersí fingertips for easy access to courses, knowledge archives, and save tools.

Learning Zone

SIMULTANEOUS APPLICATION VIEW
Provides users with an over-the-shoulder view of the expertís screen for live demonstration and step-by-step illustration.

SIMULTANEOUS CHAT PARTICIPATION
Users can engage experts in multiple classrooms simultaneously, for multi-tasking support.

CALL ME SUPPORT
For users who are struggling to comprehend via chat, experts can escalate to live phone support.

SUPPLEMENTAL EMAIL SUPPORT
For complex questions that require a longer, more detailed response, experts can engage email to provide in-depth answers and content clarification.

HIGH-IMPACT TARGET TRAINING
Highly focused, mini training sessions underscore critical concepts and build performance in key areas.

USAGE AND QUALITY ASSURANCE REPORTING
Standard and customized reports provide important usage data enabling you to track and build value in your training, performance, and customer service initiatives.